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Communicating With Your Naturopathic Doctor

We are committed to providing you with excellent health care in a safe, confidential environment. Our Doctors are accessible during their office hours and patients are welcome to leave a message with our front reception and the ND’s will respond within 48 hours. Our regulations, however, limit us with regards to what can be addressed outside of a doctor-patient appointment. To uphold these professional standards and for your safety, we ask that you respect the following policy.

In order for us to respond to your questions in a timely manner, we are asking that you limit your messages to:

·   Clarification of dosing or timing of supplements, if not clear in your treatment plan

·   Responses to questions or homework assigned to you

·   Possible side effects of treatment

·   Your success stories. We love to hear about your progress!

Your questions should be brief, point-form and ideally answerable with a yes/no answer.

If your questions or concerns are more detailed, are beyond the scope as described above, involve a change to your health status requiring adjustment to your treatment plan and/or require more time to answer adequately you will be asked to schedule a phone consult or in-office visit which will be billed same-day according to our posted fee-schedule.  This will allow us to do a good job of addressing your important concerns.

If you need to reach our Doctors outside of office hours, you are welcome to email the clinic directly.  If there is an emergency, please go to your nearest Urgent Care or Emergency room.

Ready to Book Your Appointment? Come have tea with us and let us answer any questions you may have - free of charge!

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